Frequently Asked Questions
HOW CAN I CHANGE MY SHIPPING ADDRESS?
By default, the last used shipping address will be saved into to your https://neu-rally.com/my-account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
HOW DO I ACTIVATE MY ACCOUNT?
The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us using the webform.
WHY IS THERE A CHECKOUT LIMIT? / WHAT ARE ALL THE CHECKOUT LIMITS?
Https://neu-rally.com gets many shoppers at a time. These limits are in place to make sure everyone has a good time trying and purchasing their products
Kindly clear all pending payments before another checkout.
HOW CAN I TRACK MY ORDERS & PAYMENT?
After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from our shipment providers.We will also send out email notification of the status.
HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?
After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.
HOW LONG WILL IT TAKE MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?
For orders within Malaysia, you should expect to receive their orders within 5 to 10 working days upon payment verification depending on the volume of orders received. Please note some item do ship from our international warehouse depending on stock availability (Please refer to product note). These items will take 15-35 working days.
For International shipment, you should expect to receive their orders within 5 to 10 working days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
HOW DO YOU SHIP MY ORDERS?
All orders excepts spices will be shipped via E-Packet/Economy Shipment for items for items located in our warehouse subject to stock availability. We do have some item in our inventory in order to provide you faster shipping. Please contact us if you need further information.
For Spices, we will ship your order using Malaysian Postal or selected courier service provider.
HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?
Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated for your order.
It’s fast, easy & secure.
WHAT ARE THE PAYMENT METHODS AVAILABLE?
At the moment, we only accept Credit/Debit cards and PayPal payments.
CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?
Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.
Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.
By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.
For more details, click here to see how Paypal works for you.
WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?
Ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired orders, it is recommended that you make your payment within 60 minutes of checking out.
I AM HAVING PROBLEMS ACCESSING HTTPS://NEU-RALLY.COM/. SOME OF THE PAGES LOOK WEIRD. AM I USING THE RIGHT BROWSER?
As https://neu-rally.com/uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access:
Mozilla Firefox Version 10 onwards.
Download the latest Mozilla Firefox at: https://www.mozilla.org/en-US/firefox/new/
Google Chrome Version 12 onwards.
Download the latest Google Chrome at: https://www.google.com/chrome/browser/desktop/
In addition, please ensure that your JavaScript and Cookie is enabled on your browser.
WHAT HAPPENS IF THERE HAS BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)
We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product and your D.O (Delivery Order) to us at neuraltech2@gmail.com.
We regret to inform you that no refunds will be given for orders that fall under the below categories.
- In the event of damaged products received, we will require photo proof of the affected products and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the product to you at no cost, subject to availability. In light of this, any product that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at neuraltech2@gmail.com.
- In the event of lost mail, we will try to locate the item with our service provider and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.
WHAT HAPPENS IN THE EVENT OF UNSATISFACTORY/EXPIRED/WRONG PRODUCT/MISSING PRODUCTS?
We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product and your D.O (Delivery Order) to us at neuraltech2@gmail.com..
We regret to inform you that no refunds will be given for orders that fall under the below categories.
- In the event that the product you’ve received is unsatisfactory in any way you perceive, we will require photo proof of the product and your D.O (Delivery Order) as well and you may be required to send us back the product for close inspection and review before a decision is made to re-send a product to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.
- In the event that you receive an expired product, we will require clear photo proof of the product and its expiry date for close inspection and review before a decision is made to re-send a product to you at no cost, subject to availability.
- In the event that you have received the wrong product, we will require photo proof of the wrongly sent product and D.O (Delivery Order) and after reviewing; we will re-send the correct product to you at no cost, subject to availability.
- In the event you’ve received your order with a missing product, we will require you to email us a clear photo proof of your D.O (Delivery Order) to neuraltech2@gmail.com.and after which, kindly give us a call at (+601159147606)and our customer service officer will attend to you to find out more before a decision is made to re-send the missing product to you at no cost, subject to availability.
HOW DO I QUALIFY FOR FREE SHIPMENT?
We offer free shipment for Domestic orders exceeding RM 60.For orders below RM 60 there will be flat rate fee of RM 6.
We offer free Shipment for International orders exceeding US$50. For orders below US$50, there will be flat rate fee of US$5.
The system will automatically calculate based on your location. Please choose free shipment option to enjoy this privilege.